Refund Policy

1. What applies to your plan

Your refund rights depend on which plan you bought, because the two plans work differently.

• Pro Monthly (€18 per month). You try it first. The 14-day JobFunnel trial takes no card and charges nothing. Once you subscribe, you have the statutory 14-day right of withdrawal described in section 3.
• Job Search Pack (€43 for 3 months). There is no trial and you pay upfront, so the Pack carries a 30-day money-back guarantee, described in section 2.
• Both plans. If a charge renews and you did not mean to continue, tell us within 14 days of that charge and we refund it. See section 4.

2. Job Search Pack: 30-day money-back guarantee

If the Job Search Pack is not right for you, email us within 30 days of your purchase and we refund it in full, no questions asked. Your Pro access ends when the refund is issued. Your data stays in your account either way, on the free plan.

3. Pro Monthly: your 14-day right of withdrawal

As a consumer in the European Union you have 14 days from the start of a paid Pro Monthly subscription to withdraw from the contract, without giving a reason. Use the withdrawal function at jobfunnel.eu/withdraw, email support@jobfunnel.eu from the address on your account, or tell us in any other clear statement.

JobFunnel is a digital service, so this right is not lost by starting to use it. The law would let us deduct a proportionate amount for the days you used, and we do not: within those 14 days you get the full amount back, with nothing taken off.

Before you subscribe, the 14-day JobFunnel trial gives you full Pro access with no card and no charge. That is the better way to find out whether Pro is worth it, and it is why the 30-day guarantee sits on the Pack instead.

4. Renewal charges

Both plans renew automatically until you cancel: Pro Monthly every month, the Job Search Pack every 3 months. If a renewal charge went through and you did not intend to continue, contact us within 14 days of that charge and we will refund it and cancel the subscription. Landed a job and forgot to cancel? That is exactly what this is for.

5. Cancelling, withdrawing and refunding are three different things

They are often confused, and they do different things.

Cancel

Stops future charges. You keep Pro until the end of the period you already paid for. From Settings → Billing → Manage billing.

Withdraw

Ends the contract inside the first 14 days and triggers reimbursement. Access ends at once. Use jobfunnel.eu/withdraw.

Refund

Returns money under the Pack guarantee or the renewal window above. Email support@jobfunnel.eu.

Cancelling the free plan is not a thing you need to do. It has no charges.

6. How payments and refunds work

All JobFunnel orders are processed by our third-party payment processor, which acts as the Merchant of Record for our sales. Your payment, invoice, and any refund are handled by that processor. Refunds are always issued to the original payment method used for the purchase.

7. How to request a refund

• Email support@jobfunnel.eu from the email address on your account, ideally including the order number from your receipt
• Or contact our payment processor directly using the link in your receipt email

Approved refunds are processed promptly and usually appear on your statement within 5 to 10 business days, depending on your payment method and bank.

8. Cancelling your subscription

You can cancel at any time from Settings → Billing → Manage billing inside JobFunnel, using the link in your receipt email, or by emailing support@jobfunnel.eu and we will cancel it for you. After cancelling, you keep Pro access until the end of the period you already paid for, and you will not be charged again.

9. Your statutory rights (EU)

Nothing in this policy limits or replaces the statutory rights you have under EU or national consumer law. Where a promise here is more generous than the law, the more generous term applies.

10. Contact

Questions about refunds or billing? support@jobfunnel.eu